FAQ

  • Q
    What time is check-out?
    A
    We ask that our guests check out before 10:00.
  • Q
    Is late check out possible?
    A
    Late check out may be arranged with prices starting at ¥500 for late
    check out until 13:00. For more information please contact the front desk.
  • Q
    When is the accommodation fee to be paid?
    A
    The accommodation fee is to be paid at check in.
  • Q
    Do you accept credit cards?
    A
    We can accept credid cards in case of necessity. For more information please contact the front desk.
  • Q
    Is it possible to store luggage before and/or after my stay?
    A
    Yes, we store luggage at the front desk during our operating hours.
    Please note that we do not store valuables.
  • Q
    How can I arrange to send my luggage in advance?
    A
    Please be sure to include your name and the date(s) of your stay and
    send it to the address below. HOTEL SUNPLAZAⅡ ANNEX
    Address: 1-2-11 Hagino-cyaya, Nishinari-ku, Osaka-shi, Osaka, Japan 557-0004
    TEL:06-6647-7771(Reception Hours 7:30~23:00)
  • Q
    When will a cancellation fee arise??
    A
    Guests will be billed for 100% of the cost for cancellation on the day.
    Guests who cancel after payment will be billed a ¥100 handling charge per
    day. Cancellation after payment may not be available under certain booking plans.
  • Q
    Is there a set rate for children?
    A
    All children above elementary school age will be charged the adult rate.
    Guests wishing to use the same bed as their pre-school age children may
    do so for an additional fee. If bedding is used for pre-school children, the
    full adult rate will be charged. For more information please contact the front desk.
  • Q
    Is there a parking lot?
    A
    We apologize, but there is no designated parking at the hotel.
    However, there are coin parking lots in the vicinity. Please use the map on
    the homepage to find (coin) parking near the hotel.
  • Q
    Is there a curfew?
    A
    No, guests can access the hotel after 23:00 via the night entrance.
  • Q
    Are there convenience stores nearby?
    A
    There are two convenience stores and a supermarket open for 24 hours
    a day within a 2-minute walking distance from the hotel. There is also a
    discount shop, “Mega Don Quijote” which is only a 7-minute walk from the hotel. For more information please contact the front desk.
  • Q
    Are there any stores nearby that sell Osaka specialties? Are there any delicious kushi katsu restaurants nearby?
    A
    There are many famous places to eat and drink such as Shin-sekai, Janjan
    Yokocho, and Tsutenkaku Area which are all within a 7-minute walk from
    the hotel. For more information please contact the front desk.
  • Q
    I have made reservations for multiple rooms. Is it possible to get neighboring rooms?
    A
    Yes, we will try to arrange this to the best of our abilities. Please write
    your request in the comment section when making your reservation.