FAQ | 【Official】HOTEL SUNPLAZAⅡ ANNEX | "Ladies' Floor" for women only

Regarding reservations

QWhen should I pay the accommodation fee?: Please pay the fee when checking in
QWhen does the cancellation fee apply?: Same day cancellations will incur a 100% cancellation fee.
Depending on the plan, cancellations after fee payment may not be possible.
QAre there separate fees for children?: Accommodation fees are the same regardless of age.
QCan I pay with a credit card?: Payment with credit card is possible. Please inquire with the reception staff for more details.

QAt what time must I check out?: By 10:00 latest
QIs a late check out possible?: Yes. Late check out is possible until 13:00 for 500 JPY.
Please ask at the reception.
QIs there a curfew?: No. However, after 23:00, please use the night entrance.
QI have booked multiple rooms, can you group them next to each other?: Yes, we will do our best to do so. Please mention this in the comment section.

QIs there any parking available?: We are sorry but there is no hotel parking spot available.
Please use the paid parking lots in the vicinity. For details please refer to the map of the neighborhood.

QIs it possible to have my luggage taken care of before check in/after check out?: Yes. We can keep your luggage during reception business hours.
Note: we can not keep your valuables etc.
QI want to send my luggage in advance: This service is available only if your accommodation has been paid in advance. Fill in your name and the date of your stay on the shipping order and send your luggage to the hotel address.
Hotel Sunplaza II ANNEX 1-2-11 Haginochaya, Nishinari-ku, Osaka City, Osaka 557-0004, Japan
phone: 06-6647-7771 (Office hours: 7:30 - 23:00)
QAre there convenience stores in the vicinity?: There are two convenience stores and a 24-hour supermarket within a two-minute walk, and a discount store Mega Don Quijote is within a seven-minute walk.
Please inquire at the reception for details.
QAre there any restaurants in the vicinity with Osaka delicacies like the kushi katsu skewers?: There are many great restaurants at Shinsekai area, in or near the JanJan Yokocho located less than 7 minutes form the hotel.
For more details, inquire with the reception staff.